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We are excited to be offering the ACT Program to our friends and colleagues here at URMC!

What is the ACT Program?

ACT seeks to improve patient care by empowering clinicians to become ever-better communicators.  Using evidence-based communication techniques, ACT provides tools and space to practice navigating serious illness conversations in a way that allows clinicians to partner with patients in making the best medical decisions possible.

How do we go about this?

ACT Course & ACT Encore

Would you like to take an ACT Course?  We’d be happy to talk!  Please contact us here!

You can also check out our ACT Resources page anytime!

Praise for ACT

“ACT training has tremendously helped me in patient care… My training came to great help just a few days after the course as I worked with an upset patient. My training helped me explain to the patient what was going on and our relationship with the patient has greatly improved. I continue to lean on this training whenever I see patients.”

– Jeffrey Alexis, MD

“I would like to share that I was lucky enough to use some of the tools TODAY!! I used respect, ask-tell-ask, warning shot, “I wish” statement. Oddly enough, my actual situation was similar to the case study from Friday. I want you to know that I felt prepared, confident and more aware and ready for “this kind” of conversation than I have been in my 15 years of nursing experience.”

– Whitney Serwetnyk, RN

We would also like to acknowledge our friends at VitalTalk who helped us get the ACT Program started and continue to provide us with wonderful support, especially in this challenging time!  We remain proud to be “powered by VitalTalk“!

Twitter logo @ACT_UR Twitter logo


We would like to extend special thanks for our Founding Sponsors

Mr. Jerald J. Rotenberg ʼ52 and Mrs. Clare E. Rotenberg.

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