Lifelong Learning

This is a really nice article by our friend and colleague Bob Arnold of UPMC and VitalTalk fame. He has a lot of good insights, one in particular caught my attention as it is something that I spend a lot of time talking about with residents, fellows, medical students, colleagues…family…friends…myself…

The focus should be on what you saw, what you did and why more than whether your behavior “worked”. Too often, people evaluate their behavior on whether it had the desired outcome, e.g. did the family calm down or make what we think is the right decision. The problem is that you can do everything right and the conversation may still go to shit. The only thing that you can control is your behavior. Thus, in debriefing your communication skills, the focus should always be on what you did and why you did it. Over time, you will be a better communicator (and more conversations will go well).

Check out the whole thing.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this:
search previous next tag category expand menu location phone mail time cart zoom edit close